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Call Centers Save Time and
Money with Online Training
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Expected Gains
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Online improvement
online is up to two full points. If a trainee starts at a 2.75 (a
heavy accent), you can expect a post-training 4.75, which is 95%
standard. Online training provides an unparalleled self-paced
opportunity for unlimited speaking practice with audio players and
recorders for every exercise, instantly graded self-assessments, and
constant drilling of every topic.
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Before / After Recordings
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People often ask about how the original language affects a new accent, but as you'll notice, although these two trainees went through the AAT course 3,000 miles and four years apart, they both end up with the same standard sound.
The goal is a good voice quality, clear pronunciation and appropriate inflection of both words and syllables.
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Drew
has a clipped way of speaking, which
makes him sound rushed
and a little difficult to understand. Afterwards, he doesn't just sound
American, but personable, professional and competent. |
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| 3.0 |
5.0 |
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Natalia
begins with a lack of confidence,
poor pronunciation and a choppy presentation. Her final recording is
confident and forthcoming for a professional sound. |
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| 3.5 |
4.75 |
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Nadia
initially sounds nasal, and her
speech is clipped and high
pitched. She mispronounces, for example, saying "woice" rather than
"voice" and "wrtz" instead of "wrdz". In her second recording,
she has a nice voice quality, and a good lilt to her intonation. Her
pronunciation is very clear. |
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| 3.75 |
4.75 |
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Gopal
starts out with a very poor voice
quality and he doesn't
stress the right syllables. Afterwards, he has good intonation, nice
voice quality, good pronunciation and an enthusiastic presentation. |
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| 2.25 |
4.5 |
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