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Call Centers Save Time and
Money with Online Training
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| Accent Training & Other Courses |
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There are several components to the online
training :
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- Intonation
- Voice Quality
- Word Connections
- Pronunciation
- Cultural Orientation
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- Basic & Advanced Grammar
- Idiomatic Expressions
- Listening Comprehension
- Call Monitoring
- Call Center Skills
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There is
live chat, audio players, audio recorders, self-assessments, and a
final exam for each component. |
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Cultural Orientation
The American Psyche |
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Typical
culture pieces seek to inform a trainee of facts about America. This
information, however, is readily available via the media and the
Internet, and can be easily acquired once the student has a standard
accent.
The AAT culture piece, on the other hand, deals with the American
psyche. Trainees learn how Americans think, what is important to them,
and how best to get them to respond in the desired way. |
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After a trainee has passed certification and
is on the phones, onsite personnel send in audio files of actual calls.
AAT raters analyze them from a voice, accent and cultural perspective.
A written report is submitted with recommendations for improved
communication, pronunciation, grammar, and colloquial expressions. |
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| In order to reach lower in the pool of
candidates, an integrated grammar / accent module instructs a trainee
in standard grammar, basic vocabulary, accent and pronunciation.
Advanced is a brush up of commonly misused grammatical elements. |
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| Around the English-speaking world, phrases can
mean different things based on the locale. This is a collection
of idiomatic expressions used by the majority of Americans. |
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