No more expensive and inconsistent trainings! We have made the entire voice and culture training available in a web based e-learning format. Online training is time and cost effective.

Trainers have good days and not-so-good days. Most trainers don't have standard American accents themselves, and at some point, all trainers stray from the curriculum. The current practice is to train the Master Trainers, who then train individual agents. We all know that there is 'generational loss' with this method, and every time a trainer "jumps ship", there is a ripple effect of increasing overhead, as well as a loss of training consistency. With AAT, you'll never lose another Master Trainer for voice and culture.

Call centers are not face-to-face enterprises. Agents never meet clients, so it's critical to identify and develop trainees who are most comfortable in the virtual environment. This results in a great cost savings for your company.