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‰
Delivery
is perfect. Every
single time.
‰
The price
is unbeatable. Start to finish: $267. (Sliding scale for
volume.)
‰ Trainees
get more one-on-one experience with an American instructor than is ever
possible in a classroom situation.
‰
Content is
infinitely expandable to meet your changing needs.
‰ A blended
approach accommodates companies invested in Instructor Led
Training (ILT).
‰ Training
curriculum and measurement is consistent.
‰ Recurring
training is "free" and available 24/7.
‰ Training
can take place before work begins or after hours.
‰ Companies
are not "held hostage" by trainers.
‰ Pre-hire
screening assures that training resources are directed to the right
type of employee before incurring the expenses of hiring and training.
International Call Center/BPO Training
AAT web based trainings have been conducted in principal call center
countries to date including: India, Pakistan, Philippines, Panama
(Projected this year: Singapore, Hong Kong, Guam, Kuala Lumpur)
Insource vs.
Outsource Call Center Training -- AAT client examples
| In source |
Outsource |
|
Dell |
Convergys |
| HSBC |
Touchstone |
AAT Call
Center In-Country Training
Ann Cook is the recognized authority in American Accent and Culture
Training and has conducted instructor-led training (ILT) in India for
Convergys, eFunds, TransWorks and GE, and in the Philippines for Dell.
AAT partnered with eLogic Learning in 2003 to deliver the American
Accent and Culture Training via a Web based, online environment
supporting 24/7 training at significant cost savings and more effective
results.
Expected
Trainee Progress from Online AAT Training
On a five point scale, trainees improve their accents a minimum of one
point subsequent to completion of the AAT web based training course.
High performers will improve two points over the 20 hours of the course.
Acclaimed
Program, Innovative Methodology = Faster, Better Cheaper
The Web delivered training and materials are founded on the identical
principals of the acclaimed American Accent Training program, widely
used throughout the Call Center industry for instructor-led training.
There are simply delivered faster (20 hours vs 120 hours), better -
American Accent and Cultural Training results with online training far
exceed the results produced by instructor-led training and cheaper, all
with great measurable metrics. Online trainees are more
focused and productive, and transition better to the virtual world of a
call center.
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